Contact: Leah V Very
Linx Communications
617-747-4216
info@linxcom.com

TIRE WAREHOUSE IMPLEMENTS INNOVATIVE CUSTOMER SERVICE SOLUTION FROM LINX COMMUNICATIONS

Interactive Voice Response System Assists Customers In Finding Retailer Locations Across New England and New York

Newton, MA - November 16, 1999 - Linx Communications, Inc., a leading Communications Service Provider (CSP), today announced that Tire Warehouse, a leading provider of quality tires and auto parts for consumers and auto dealers, has implemented an innovative Interactive Voice Response (IVR) solution from Linx that allows customers to find and connect with more than 50 retail locations throughout New England and New York.

Using Linx' LinxOffice^™ Automated Attendant as an outsourced IVR solution, Tire Warehouse provides a single toll-free number for customer inquiries that interactively guides customers to the closest store location and to a full product directory. Previously, Tire Warehouse had to manage separate phone numbers for each of its locations. Linx ties all its stores together into a single number, allowing Tire Warehouse to be more efficient and cost-effective in its customer service and support efforts.

"Linx has developed a terrific, customized solution for us. We were looking for a better and more streamlined method for handling customer response and inquiries for all of our geographically dispersed locations," said Mike Pallotta, Vice President of Tire Warehouse. "We learned about Linx from our marketing and advertising partner, The Brandon Group, who recommended Linx for implementing an IVR solution in conjunction with our new advertising campaign. Now, customers only need to call a single toll-free number to be routed to any of our 50 retail centers or to learn about our products."

"It has been a pleasure working with Tire Warehouse on creating an innovative customer service application," said Joe Gately, president and CEO of Linx Communications. "This is a great example of the customizability of our services. It gives customers an easy and efficient method for interacting and communicating with Tire Warehouse retail centers."

Linx Services
LinxOffice is part of Linx' complete suite of easy-to-use, web-enabled communications services that give on-the-go professionals complete control over their phone calls, faxes and messages at any time, from any location. Linx services save time and money while eliminating the frustration of "telephone tag." Linx makes people and organizations more accessible, yet more productive by taking advantage of today's leading edge communications technologies and making them work in an innovative way.

An ideal solution for businesses of all sizes with growing communications needs, LinxOffice is a powerful "virtual PBX" that can be customized to meet a company's specific communications requirements. With LinxOffice, businesses enjoy the benefits of a comprehensive office phone system, without the hardware and maintenance costs typically associated with a PBX system.

LinxOffice offers functionality, on a subscription basis, that exceeds the capabilities of most premise-based equipment. The core of the LinxOffice system is its Automated Attendant, which provides a customizable menu that directs calls to any number anywhere, plays and receives recorded messages, and sends and receives faxes.

About Tire Warehouse
Tire Warehouse, tires and auto parts for less, is New England's largest independent tire and auto parts dealer currently operating 29 company owned locations, and 21 franchises. All Tire Warehouse locations offer a full line of name brand tires such as, Continental, Michelin, BF Goodrich, Goodyear and Firestone, as well as a complete line of quality private label tires and custom wheels. Tire Warehouse has been in business since 1971 and with its combined locations now changes over 10,000 tires a week. With the buying power of fifty locations, and twenty-seven years experience, Tire Warehouse is bringing a whole new way of buying tires and auto parts to New England and New York. The Tire Warehouse corporate office is located in Keene, New Hampshire. More information is available at www.tirewarehouses.com.

About Linx Communications
Headquartered in Newton, Mass., Linx Communications is a leader in a new class of communications companies: Communications Service Providers (CSP), providing unified communications services to businesses and individuals with local points of presence (POPs). Linx offers web-enabled one-number and enhanced services that simplify connectivity and real-time control over voice, messaging and fax communications. Linx services allow individuals to better manage and prioritize their inbound and outbound calls using local or toll free phone numbers or the Internet. The company's corporate customers include leading Fortune 1000 organizations such as 3Com, America Online, Apple Computer, Compaq, Price Waterhouse Coopers, EMC, and Ernst & Young. More information is available at www.linxcom.com.

LinxConnect and LinxOffice are trademarks of Linx Communications. All other trademarks and trade names are the property of their respective companies.