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Contact: Leah V Very
iVILLAGE.COM TAPS LINX COMMUNICATIONS
Leading Women's Network Online to Use Linx' Unified Communications Services for
Network Operations and On-Call Support Team
Newton, MA - December 14, 1999 - Linx Communications, Inc., a leading Communications Service Provider (CSP), today announced that iVillage Inc. (NASDAQ: IVIL), operator of iVillage.com, the leading women's network online, has implemented Linx' innovative unified communications services to streamline communications within its network support and on-call systems operations departments.
iVillage.com will use a number of Linx' innovative unified communications services including LinxConnect one-number service, LinxFind enhanced voice messaging service and LinxOffice "virtual PBX" service. LinxConnect provides iVillage.com technical support and network systems' employees with real-time call connection, call screening and simultaneous ringing at three different phones. This simplifies and speeds the ability to quickly reach network support personnel for customer support or network problems.
"Because we are a 24x7 business, the availability of our network goes beyond just being business critical - it's the lifeblood of our operations. So, our operations and systems technology departments need to be accessible in real-time to respond to incoming customer calls," said Ted Tickell, director of operations at iVillage.com. "We need to communicate with each other on-the-fly, wherever our teammates may be, and LinxConnect makes that a reality. Linx offers reliable connections and can prioritize the inbound calls we take to better serve our customers."
"In this world of too many numbers and too many communications tools, it is gratifying to provide iVillage.com with the tools it needs to respond quickly and efficiently to support calls," said Joe Gately, president and CEO of Linx Communications. "iVillage.com is such an active and dynamic web site, and the operations team is taking a leap to the next level of technical support by being available and accessible at any time, no matter where they are."
Linx Services
LinxConnect, Linx' flagship service, is a powerful, web-enabled one-number service that streamlines multiple communications tools (voice, wireless, messaging, fax) into a single local or toll-free number. By combining disparate devices into a single number, LinxConnect makes users more reachable and accessible while allowing them to better prioritize important calls and messages. LinxConnect features LinxWeb, an innovative personal communications web portal that allows users to listen to voice messages, view faxes, manage communications, and initiate real-time call connection via the web.
LinxFind offers all of the features of a quality voice mail system while increasing users' connectivity and flexibility, allowing them to receive calls from any location so that they can leave the office knowing that important calls will not just end up in voice mail. It provides call-forwarding capabilities with added intelligence from the Linx network: when a person calls a LinxFind user's office and she is not there, LinxFind instantly sends the call to the user's mobile phone or any other number selected by the user. The caller is announced, allowing the user to take the call or send it to voice mail. Users have the power and flexibility to only take the calls they want or need.
A "virtual PBX", LinxOffice is a custom-tailored solution, designed to meet an organization's unique communications requirements. With a robust, full-featured Automated Attendant for a foundation, LinxOffice combines the features and functions found in Linx' suite of unified communications services to provide a complete, comprehensive phone system, on a subscription basis. LinxOffice lets subscribers spend time maximizing their business' profits rather than maintaining their phone system.
Linx also offers other enhanced communications services such LinxFax fax store and print service; LinxConference conferencing service; and LinxCard local and long distance calling cards.
About iVillage.com: The Women's Network
About Linx Communications
LinxConnect, LinxWeb, LinxOffice, LinxFind, LinxFax, LinxConference and LinxCard are trademarks of Linx Communications. All other trademarks and trade names are the property of their respective companies. |
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