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TABLE OF CONTENTS
Introduction
Telephone Interface
As you begin to grow more familiar with you Linx account, you will find that one of the most important things to know is how to put a caller on hold. You do this by pressing the # key 3 times (###). Some of the things you can do by pressing ### to place a caller on hold, include:
- Check "Call Waiting"
When you hear a call waiting tone, place your first caller on hold (###) and then press # again to hear a name announcement for the next caller. You may then choose to take the call, transfer the caller to another number or send the call to voice mail.
- Transfer a caller (to whom you are already speaking)
If you need to transfer a caller after you have already connected to them, press ### to place the caller on hold. Then press the appropriate key to transfer the call (2 for voice mail, 3 for another number, 0 for your personal operator, etc.)
- Create a conference call
In order to create a conference call, you need to be very comfortable placing a caller on hold by pressing ###!
- Once you have placed the caller on hold, press 7 to place them in the conference room (this step will be repeated for every person you add to the conference).
- You may then call other participants (by pressing 3), put them on hold (### again!), and place them in the conference room (by pressing 7).
- Once you have added all the participants to your conference, press 1 to join your conference.
For more information on conferencing (including how to add participants who call you), visit our web-site (but first, make sure you can put your callers on hold by pressing ###!).
Managing your Linx Account
Web Interface
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