Linx Communications Customer Profile

Brian Johnson, 3Com

As senior public relations manager for 3Com Corporation, Brian Johnson appreciates his LinxConnect service, which gives him one phone number for all his voice and message communications. "In the communication business, it is important for me to be accessible to the people giving me assignments and to the media and other external contacts."

Brian's role is especially challenging because he works in the dynamic, quickly changing high tech industry. He also on the front line of 3Com's external communications program and it is essential for Brian to be available on a real time basis. With LinxConnect, he is able to maintain contact despite fluctuations in his schedule. "My LinxConnect service gives me the power to be reached by clients, staff and the media as well as reach out to them 24 hours a day, 7 days a week," explains Brian, "With LinxConnect, I have created a virtual office that I can step into quite easily, no matter where I am."

Brian uses LinxConnect not only to stay in touch but to ensure that he is as productive on the road, at the airport, or in a hotel as he is at the office. Brian finds that the conference calling feature of LinxConnect has also increased his productivity. "The important part of communications is creating collaborations and understanding. With LinxConnect, it takes half the time it used to for me to set up a conference call with my co-workers." He adds, "LinxConnect gives me the flexibility to get a lot of work done anytime, from anyplace."

A key feature for Brian is LinxConnect's ability to integrate with corporate voice mail. Because 3Com is a global company with global voice mail, Brian's telecommunications service has to be integrated with the company voice mail system so he can collect internal and external messages from one mailbox. "When I receive a call on my LinxConnect service, I have the option to send it to voice mail. Those calls go to the 3Com voice mail system. With LinxConnect, the process is straightforward and simple and I only have to check one voice mailbox for messages."

Brian often finds that clients and contacts are impressed with the ease with which they can reach him using LinxConnect and his connectivity reflects well on him and on 3Com. Brian isn't surprised at this reaction. After all, he says, "LinxConnect increases the efficiency of communication, making it possible for me to be more productive, wherever I am working. At 3Com, we take pride in providing and using the very best technology to improve our communications. LinxConnect has become an essential piece of our communications system."