Linx Communications Customer Profile

Joel Berman, latric Systems

Joel Berman, president of Iatric Systems, runs a truly virtual office, with employees throughout the United States and Canada. Many of his employees work from their homes and spend a lot of time on the road. Joel's customers must be able to get in touch with him or anyone in the "office" simply and quickly. He looked for a service that allows customers to dial one phone number to contact the appropriate person, much like a PBX works in other offices. After researching all the options, Joel chose LinxConnect to keep Iatric Systems connected to important callers. He explains, "When I began to look for a one number solution to our communications challenges, I discovered that the large telecommunications service providers, MCI, Sprint and Nynex, did not offer any services to make us easily and quickly accessible through one number. When I discovered LinxConnect, I knew I had found the solution for Iatric."

Joel finds the most beneficial aspect of the LinxConnect service to be the flexibility it offers him and his employees. Working at home and spending time on the road no longer hinders their ability to communicate effectively. "If I choose to send a call to voice mail, I know that I can retrieve the message and return the call even from the road. I don't have to fumble with phone numbers when I am travelling because I can return calls with the push of a button." Joel has also found that he is more comfortable when his employees go on vacation because he knows they are accessible. "It makes it a lot nicer to work when you can take a few days off and still be available if necessary." This accessibility makes an excellent impression on customers. "My customers know they can always get in touch with me so they have confidence that they are getting the very best service. LinxConnect also allows me to take calls or send them to voice mail, even when I am already on the line. My customers just don't get busy signals."

Joel also uses LinxConnect for access to the Internet. Joel and his employees use a toll free number provided by Linx to access their ISP from anywhere in the United States or Canada. This low cost feature increases their ability to communicate efficiently and provides a new level of flexibility for all Iatric Systems employees, wherever they work.

LinxConnect's conferencing feature has also added value to the service for Iatric Systems. "Because ours is a virtual office, it is extremely important for us to have the ability to speak with each other and customers over the phone. With the LinxConnect conference calling feature, I can speak with multiple employees anytime, no matter where they are."

Joel's final assessment of LinxConnect is simple. He says, "LinxConnect helps us be more productive every day."