Linx Communications Customer Profile

Sean Fitzgerald, Cisco Systems

As an Account Manager at Cisco Systems, a provider of Web switches and WebNS™ network services software, Sean Fitzgerald faces daunting communications challenges every day. He explains, "I am on the front lines for the company and it is essential for my customers to be able to reach me. Yet, I also spend a lot of time on the road and working from home. In the past, people had to make multiple calls to reach me." Today, Sean uses the LinxConnect service to ensure that his customers and other important contacts can get in touch with him without the aggravation of calling multiple numbers. "I can't afford to have my important calls go to voice mail. At the same time, I am too busy to take calls that are not urgent. With the LinxConnect 'call announce' feature, I know who is calling and can handle each call accordingly."

Because Sean spends so much time on the road, he also uses LinxConnect rather than a high cost calling card. Sean dials into his LinxConnect account and is able to check his voice mail, take incoming calls and make calls. The ability to download faxes to any fax machine also enables Sean to work effectively from any location. "LinxConnect is great when I am travelling. I don't need to be in the

"My ability to speak to [my important customer] in real-time reinforces his belief that his call is important to me. That…helps ensure his satisfaction with my ability to support his needs."     Sean Fitzgerald,     Cisco Systems

office to be productive. Wherever I am, I have access to all my calls, messages and faxes. This increases my accessibility to my important customers and allows me to provide first rate customer service."

One incident in particular convinced Sean that his LinxConnect service is not just a convenience, it is an essential sales tool. One of Sean's biggest customers told him that LinxConnect is his competitive advantage. "My customer explained that every time he tries to call me, he is impressed that he basically has instant access. My ability to speak to him in real-time reinforces his belief that his call is important to me. That he can always reach me and has trouble reaching my competitors helps ensure his satisfaction with my ability to support his needs. Because of that, we have developed a highly successful working relationship and he has become one of my most valuable and loyal customers."

By using his LinxConnect service to keep his competitive edge, Sean reinforces his customers' belief that Cisco stands apart from its competitors by providing the most advanced solution to any challenge, internal or external. With LinxConnect, Sean has found a solution to his communications challenges and provides one more way for Cisco to stand apart from rival companies.

Linx Communications is a leader in a new class of communications companies: communications Application Service Providers (ASP), providing unified communications and messaging services to businesses and individuals with local points of presence (POPs). Linx offers web-enabled one-number, virtual PBX and other enhanced services that simplify connectivity and real-time control over voice, messaging and fax communications. Linx services allow individuals to better manage and prioritize their inbound and outbound calls using local or toll-free phone numbers or the Internet.